All items sold by Value Plus Variety are covered by Consumer Guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to return any item that is deemed faulty within a reasonable timeframe from the date of the sale. If an item has a minor defect, we will provide either a repair, replacement or refund. If an item is found to have a major manufacturing defect, you are entitled to receive a replacement or refund or keep the goods and receive compensation for any other reasonable foreseeable loss or damage. For more information about your rights as a consumer, see the Australian Consumer Law website.
Under the new Australian Consumer Law (ACL) requirements administered by the ACCC, we would also like to state that all claims with respect to defective items will be handled through Value Plus Variety at the address displayed when you purchase your item/s.
Please make us aware of any issues as soon as they become known.