Hand Made In Ballarat Australia
All items shipped within 1-2 business days unless otherwise stated - for example if the item has to be made to order.
You are entitled to a repair, replacement or refund if a product you buy fails to meet a consumer guarantee.
Products must be of acceptable quality, that is:
safe, lasting, with no faults
do all the things someone would normally expect them to do.
Acceptable quality takes into account what would normally be expected for the type of product and cost.
Products must also:
be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing
come with full title and ownership
not carry any hidden debts or extra charges
come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them
meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers
have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise.
The remedy you're entitled to will depend on whether the issue is major or minor.
Returns will not be accepted if you got what you ordered but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.